Terms of Use and Platform Access Agreement

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Transparent Resource and Utilization Staffing Technology (TRUST)
intellicAIr, LLC

Last Updated: January 8, 2026
Operated by: intellicAIr, LLC (“intellicAIr, LLC”, “we,” “us,” “our”)

1. Acceptance of Terms and Order of Precedence

1.1 Acceptance. By clicking “I Agree,” creating an account, accessing, or using the TRUST Platform (the “Platform”), you agree to these Terms of Use and Platform Access Agreement (“Terms”).  If you do not agree, do not use the Platform.

1.2 Authority. If you use the Platform on behalf of an entity (including a government agency), you represent that you have authority to bind that entity.  If you do not have such authority, you may not accept these Terms.

1.3 Order of precedence. If you have a signed order form, statement of work, platform access agreement, government addendum, or other written agreement with intellicAIr, LLC (collectively, an “Order”), then:

  • the Order governs your paid access and any conflicting terms; and
  • these Terms apply only to the extent they do not conflict with the Order.

1.4 Government users. Additional terms for government users appear in Section 15 (Government Users) and may override other sections where required by law or a written Order.

2. Definitions

  • “Agency User” means a registered user acting on behalf of a federal, state, local, tribal, or other public entity seeking to procure staffing services or related services through the Platform.
  • “Provider User” means a registered business or individual permitted to submit responses/bids through the Platform.
  • “Platform” means the TRUST Platform, including software, interfaces, documentation, and platform services, which may include a Model Context Protocol (MCP) server or similar interoperability layer, evaluation workflows, reporting outputs, and audit logs.
  • “Transaction” means a procurement workflow initiated by an Agency User and responded to by Provider Users through the Platform that may result in a contract between those Users.
  • “User Data” means information, content, and data submitted, transmitted, or made available by a User through the Platform.
  • “Output” means reports, logs, scoring results, audit trails, and other generated artifacts produced by the Platform from User Data and platform operations.
  • “Security Incident” means a confirmed compromise of the Platform’s security that results in unauthorized access to or acquisition of User Data stored by intellicAIr, LLC within the Platform.

3. Description of the Platform; Platform Role; Procurement Authority

3.1 Platform facilitator; not a staffing agency. intellicAIr, LLC provides the Platform as a technology facilitator and workflow tool.  intellicAIr, LLC is not a staffing agency, employer, managed service provider, broker, or party to any staffing or services contract formed between Users.  We do not employ candidates, set wages, guarantee placement, or assume liability for performance of any contract between Users.

3.2 Procurement authority retained by the Agency. The Agency User retains sole responsibility for:

  • selecting the appropriate procurement method and acquisition approach;
  • setting evaluation criteria, weighting, and thresholds;
  • conducting evaluations and making award decisions; and
  • complying with all applicable procurement laws, regulations, policies, and internal procedures.

The Platform may support a two‑phase evaluation workflow that can help separate technical evaluation from price review; however, the Platform does not act as a contracting officer, source‑selection authority, or legal advisor.

3.3 No legal advice; no compliance guarantee. The Platform may include features designed to support compliance workflows (including reporting support such as Transactional Data Reporting (TDR)-style exports where applicable), but use of the Platform does not constitute legal advice.  Users remain responsible for compliance with all applicable laws, regulations, and contract obligations.  intellicAIr, LLC does not guarantee that use of the Platform results in compliance with any specific rule, schedule requirement, or reporting regime.

3.4 Patent and IP statements. intellicAIr, LLC may have filed patent applications covering aspects of the Platform.  Nothing in these Terms grants you any ownership interest in the Platform or its intellectual property.

4. Registration, Eligibility, and Account Security

4.1 Account types. Users must register as either an Agency User or a Provider User and must not misrepresent their identity, authority, or eligibility.

4.2 Eligibility. You must be legally capable of forming a binding contract (except as modified for Government Users in Section 15).  You may not use the Platform if barred by applicable law.

4.3 Account security. You are responsible for safeguarding credentials and for all activity under your account.  You must promptly notify intellicAIr, LLC of suspected unauthorized access.  intellicAIr, LLC may require reasonable security controls such as multi‑factor authentication.

5. Provider Vetting and Platform Integrity

5.1 Vetting. Provider Users may be subject to vetting and eligibility criteria.  Approval, denial, suspension, or removal may be based on factors such as accuracy of information provided, regulatory eligibility, demonstrated capacity to perform, integrity of participation, or security risk.

5.2 Platform integrity. Users must not attempt to bypass or manipulate workflow controls, infer or access other Users’ confidential bid information, interfere with audit logs, or use the Platform for unlawful or fraudulent activity.

6. Security, Data Handling, and Audit Logs

6.1 Data minimization. Users should submit only the data necessary to conduct Transactions and operate the Platform.  Do not submit (a) classified information, or (b) Controlled Unclassified Information (CUI) unless expressly permitted under a signed Order and applicable security requirements.

6.2 Security program (baseline). intellicAIr, LLC maintains administrative, technical, and physical safeguards designed to protect User Data processed and stored within the Platform.  Safeguards may include access controls, encryption in transit, logging, and role‑based permissions.  Specific controls may evolve over time as the Platform develops.

6.3 Audit logs and reporting outputs. The Platform may generate audit logs and Outputs intended to support traceability and internal review (e.g., timestamps, access logs, workflow decisions, reporting exports).  Outputs are generated from User Data and platform operations; Users remain responsible for verifying accuracy, completeness, and suitability for submission to any government portal or record system.

6.4 Sub-processors and hosting. intellicAIr, LLC may use third‑party service providers (e.g., cloud hosting, logging, monitoring) to operate the Platform.  intellicAIr, LLC remains responsible for its sub-processors’ performance consistent with these Terms and any signed Order.  A list of sub-processors may be provided upon request or made available via a published notice.

6.5 Security incidents. Upon confirming a Security Incident involving User Data stored by intellicAIr, LLC within the Platform, intellicAIr, LLC will provide notice within a commercially reasonable timeframe and will take reasonable steps to mitigate and remediate the incident.  If you are a Government User, incident notification may be governed by your Order and applicable law/policy.

6.6 Data retention and deletion. intellicAIr, LLC retains User Data as needed to operate the Platform, maintain audit logs, comply with legal obligations, and enforce these Terms.  On termination, intellicAIr, LLC may provide a reasonable data export window where feasible and consistent with security and legal requirements.  Government Users may have additional records retention requirements addressed by Order.

7. User Data; Privacy

7.1 User ownership. You retain ownership of your User Data.

7.2 License to operate the Platform. You grant intellicAIr, LLC a non‑exclusive, worldwide, royalty‑free license to host, process, transmit, and display User Data solely to operate the Platform, facilitate Transactions, generate Outputs for you, and provide support services.

7.3 No sale of User Data. intellicAIr, LLC does not sell User Data.  intellicAIr, LLC may use aggregated and de‑identified data to improve platform performance and security, unless restricted by a signed Order.

7.4 Privacy policy. The Platform’s privacy practices are described in the intellicAIr, LLC Privacy Policy located at: Privacy Policy | intellicair.  If there is a conflict between the Privacy Policy and these Terms, these Terms control unless an Order states otherwise.

8. Intellectual Property; Feedback; Restrictions

8.1 Platform ownership. intellicAIr, LLC retains all right, title, and interest in the Platform and Outputs that are not User Data (excluding any embedded User Data).  Except for the limited license granted here, no rights are granted.

8.2 Limited license. Subject to these Terms, intellicAIr, LLC grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable license to access and use the Platform for its intended purpose.

8.3 Restrictions. You may not (a) reverse engineer, decompile, or disassemble the Platform; (b) copy or create derivative works of the Platform; (c) access the Platform to build a competitive product; (d) remove proprietary notices; or (e) attempt to extract or infer confidential pricing/bid data outside the Platform’s intended workflow.

8.4 Feedback. If you provide suggestions or feedback, you grant intellicAIr, LLC the right to use it without restriction or obligation.

9. Fees and Payment

9.1 Fees. Platform access may be subject to fees described in a separate fee schedule or Order.  Fees may include subscription fees, usage‑based fees, or transaction fees for Platform access and services.

9.2 Staffing payments are outside the Platform (unless otherwise agreed). Unless a signed Order explicitly states otherwise, intellicAIr, LLC does not process wages or payments for staffing services.  Any staffing payments are negotiated and settled directly between Users under their separate contract.

9.3 Taxes. Fees are exclusive of taxes unless stated otherwise.

10. User Conduct and Warranties

10.1 User warranties. Users represent that information provided is accurate and that they will use the Platform in compliance with applicable law.

10.2 Prohibited conduct. Users must not:

  • engage in fraud or misrepresentation;
  • upload malicious code;
  • interfere with platform operations;
  • attempt to bypass evaluation or sealed workflow controls;
  • harass or unlawfully discriminate against other users; or
  • use the Platform to violate procurement integrity or confidentiality obligations.

11. Disclaimers

11.1 As‑is. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” INTELLICAIR, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.2 No guarantees. intellicAIr, LLC does not guarantee that:

  • any User will win bids or receive awards;
  • any agency will achieve cost savings;
  • the Platform will ensure compliance with any specific rule; or
  • the Platform will be uninterrupted, timely, secure, or error‑free.

12. Limitation of Liability

12.1 Exclusion of damages. To the maximum extent permitted by law, intellicAIr, LLC is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or loss of profits, revenues, data, or goodwill.

12.2 Liability cap. To the maximum extent permitted by law, intellicAIr, LLC’s aggregate liability arising out of or related to these Terms will not exceed the fees paid by you to intellicAIr, LLC for the Platform during the twelve (12) months preceding the event giving rise to the claim.

12.3 Government users. For Government Users, limitations of liability may be subject to applicable law and the terms of any signed Order.

13. Indemnification

13.1 Commercial users. Except as prohibited by law, you agree to indemnify and hold harmless intellicAIr, LLC from claims arising out of your breach of these Terms, your unlawful use of the Platform, or disputes between you and another User.

13.2 Government users carve‑out. Indemnification obligations do not apply to the United States Government or other Government Users to the extent prohibited by applicable law or regulation, and may be modified or superseded by a signed Order.

14. Suspension and Termination

14.1 Suspension. intellicAIr, LLC may suspend access if we reasonably believe you violated these Terms, pose a security risk, or are using the Platform unlawfully.

14.2 Termination. intellicAIr, LLC may terminate these Terms upon notice for material breach. For paid services, termination terms may be governed by an Order.

14.3 Effect of termination. Upon termination, your license ends. Sections relating to Intellectual Property (IP), confidentiality, disclaimers, limitation of liability, and dispute terms survive.

15. Government Users

This section applies when the Platform is accessed by or on behalf of a federal, state, local, or tribal government entity.

15.1 Authority and acceptance. Agency Users must ensure acceptance of these Terms is performed by personnel with appropriate authority.  If an Order is required, these Terms are not intended to replace formal procurement contracting requirements.

15.2 Conflicts with law. These Terms apply only to the extent permitted by applicable law.  If any provision is inconsistent with applicable law or a signed Order, that provision is modified to the minimum extent necessary to comply.

15.3 No indemnity by the Government. No provision requiring indemnification by a Government User applies if prohibited by law.

15.4 Governing law and disputes. Government Users may be subject to federal law, sovereign immunity principles, and statutory dispute processes.  Governing law, venue, and dispute resolution may be addressed in a signed Order and override Section 16 for Government Users.

15.5 Records and disclosures. Government Users may be subject to public records laws, including Freedom of Information Act (FOIA) for federal agencies.  Any handling of Government data, record retention, or disclosure obligations should be addressed in a signed Order.

15.6 No procurement decision delegation. The Platform does not make award decisions.  Government Users retain responsibility for procurement integrity, documentation, and approvals.

16. Governing Law and Venue

For non‑Government Users and absent a controlling Order, these Terms are governed by the laws of the State of Montana, excluding conflict‑of‑laws rules, and disputes will be brought in the state or federal courts located in Missoula County, Montana.

17. Changes to Terms

We may update these Terms by posting an updated version with a new “Last Updated” date.  Material changes will be communicated in a commercially reasonable manner. Continued use after the effective date constitutes acceptance.

18. Contact

If you have any questions about these Terms of Service, please contact us at info@intelli-care.ai